Dr. Ghani is wonderful! He is straight forward, smart, and efficient. I highly recommend him as a provider.
However, dealing with the office staff is painful. They make mistakes with billing, they are dismissive, they are immature and unprofessional. I do not mean to be mean, but I regularly question their competence. No one accepts accountability for anything. Instead, they pass me off to someone else who cannot explain the error. They consistently block my communication with Dr. Ghani. There is no way to speak to him unless it is during an appointment. Any messages that are sent to him go through the terrible office staff. I have often considered leaving the practice because the office staff is so difficult to deal with. I stay for Dr. Ghani. It is not his fault the office is so poorly run.
Dr. Ghani gets 5 stars!! The office staff get one. So, I landed on a total of 3 stars.
Shirley C. | Apr 12, 2023